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Voice and Unified Communications

Communication and collaboration are critical to an organization’s success in a hybrid, fully remote or traditional work environment.

Voice and Unified Communications (UC) are the solutions that enable seamless connections encompassing internet, voice calls, video conferencing, hosted fax services, instant messaging, mobile and remote access and integration with business applications–all while meeting industry-specific security and compliance requirements. These services aim to knit together every communications thread to provide an integrated, connected environment for workforces to interact and collaborate, regardless of location or device.

The benefits of modern and dynamic Voice and UC solutions are numerous, with organizations benefiting from improved communication efficiency, enhanced collaboration, increased productivity and greater flexibility for remote and hybrid work. Within one cohesive platform, Xtel’s MaX UC Mobility (MaX) addresses the challenges of dispersed communication methods while enhancing productivity.

Suppose your business goals include establishing reliable communications between your teams and minimizing latency through applications. In that case, Xtel’s Voice and UC solutions will help you meet and exceed your goals and expectations.



As the business landscape evolves, empower your organization to communicate without boundaries. Go beyond traditional virtual communications with web conferencing and collaboration solutions seamless in connectivity and user-friendliness. Xtel’s HPBX Collaboration Suite provides Unified Communications as a Service (UCaaS) to enable the increased productivity and efficiency of modern business needs.

Emergency Mass Communications

It’s not a matter of if but when an emergency happens in the workplace. Emergency Mass Communications seamlessly integrate into a UCaaS framework, maintaining a lifeline during dire situations. Leverage a reliable communications system to support a link between your teams and emergency personnel. With an integrated approach and dedicated channels, Emergency Mass Communications makes for a safer workplace with tools that enable messaging and notifications for continuous connection.

Hosted Fax

Traditional fax services include outdated technology and hardware, making it a less desirable option but a necessary tool in some industries. Hosted Fax is a reliable alternative that replaces fax machines and lines with the ability to send and receive faxes through digital channels. More secure than its predecessor, Hosted Fax is a hardware-free option that provides cost-effective fax solutions for all kinds of businesses. Hosted Fax offers the global reliability and unlimited scalability needed in today’s business climate.


Workplace mobility is necessary these days, as team members work on various devices throughout the day–from their smartphones to their laptops and finally to their desktops and back again. Utilizing an application to assist in consistent and reliable connectivity keeps employees connected and engaged regardless of location.

Utilizing a mobility app provides a gateway to efficient and consistent communication with team messaging. Embrace the new era of workplace mobility with help from Xtel’s communication platform.


MS Teams

Phone systems were once the modus operandi for businesses, but communication has transformed to include Microsoft Teams voice services for a more seamless experience. Integrating business phone services with MS Teams offers expanded capabilities that result in more reliable connections, higher quality calls and uniform call distribution.

By harnessing the power of MS Teams with our MaX UC Connector to Teams, Xtel goes beyond the limitations of previous business phone solutions.

POTS Replacement

Legacy “plain old telephone service” (POTS) lines no longer fit the bill for the needs of current businesses. All POTS lines are being decommissioned for updated infrastructure per the FCC. POTS Replacement is required in all industries to enhance communications and lower related costs and maintenance. Xtel offers POTS Replacement with Flexible SIP or Cellular Solutions through its LTE cellular system for maximum reliability and safety.

SIP Trunking

Session Initial Protocol (SIP) Trunking involves carrying communication, including voice and multimedia, over internet connections via virtual phone lines. SIP trunks are now replacing analog phone lines due to their economical cost, customizable features and increased dependability for business.

Xtel provides simplified integrated phone and data streams using VoIP technology that utilizes investments organizations have already made in PBX equipment.

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