The rapid shift to remote or hybrid work has created a dire need for organizations to prioritize cohesive communication experiences regardless of physical location. The primary objective of UCaaS is to combine voice, email, chat, video conferencing, and virtual faxing into a unified cloud-based service that is easy to use and effortlessly scalable.
A report from Grammarly states that 93 percent of business leaders agree that communications are the backbone of business. That is precisely the problem UCaaS platforms are trying to solve: reducing friction caused by disconnected communication channels.
Simplifying Your UCaaS Setup
Make no mistake—implementing a UCaaS platform is no small feat. You can run into compatibility issues with established business systems, and there are training needs and buy-in from all involved on how the setup will be configured. Luckily, you don’t have to face these difficulties alone. A successful UCaaS platform implementation can increase user productivity by an average of 52 percent.
We will give you everything you need to know before implementing a UCaaS platform.
Where do I start?
Integrating the UCaaS platform correctly with current systems can be complex, but this complexity will lead to a seamless, efficient integration solution that raises user productivity and customer satisfaction. Understanding this upfront will save you time and energy by making you fully aware of what to expect. You need to have a detailed plan upfront with timelines that meet your needs. Pay attention to the following.
1. Ease of Use
A new system should be intuitive for individuals of all technology proficiency levels. You can count on resistance to change because that is the nature of change, but making it easy to use will shift that fear of change to excitement in record time. For example, invite individuals from different business areas to test what is coming before a full rollout. You will get feedback and build excitement that will be a game-changer for the entire deployment.
2. Training and Support
Have you ever invested in a new product or service meant to change your life, and you have no idea how to use it, there is no support, and it ends up being a giant letdown? This will not happen with a UCaaS platform from Xtel. Your business needs to run as smoothly as possible. The training and support of your business is a priority, so we have individuals ready when issues arise. Getting started with a new system can seem daunting, but having professional training and support there to get you on the right foot is invaluable.
3. Mobile and Remote Functionality
Mobile and remote functionality is a cornerstone feature of any UCaaS platform. Testing different scenarios during implementation could save you when a disaster strikes. Here are some scenarios to test for:
- Remote users and successful connection
- Power outage at the office with seamless redundancy
- Call handoff between desk and cell phones
Think of any scenario that could pop up and make sure to conduct a test. This is not about being overly cautious; there will be storms, power outages, and other disaster recovery situations, and being prepared to be there for your customers will make all the difference.
4. Customization
Appropriate customization is an exciting and often overlooked component. There is an agile software development term that is perfect to remember: MVP or minimum viable product. Software agile MVP equates to UCaaS platforms by deciding what you need to make the system functional to do daily work. See what works and what needs improvement, if any, before building out advanced customization. A workflow may look great on paper but, in practice, might need improvement, so gather feedback before enacting permanent workflows. By preparing for change at the offset, you will create less double work and needed changes.
5. Scalability
UCaaS offers unrivaled scalability. Whether you are a traveling salesperson or need to work remotely due to a sick child at home, shifting seamlessly between the office or mobile means you can scale your business from anywhere. The built-in ability to effortlessly scale to support sudden increases call activity means you don’t have to worry at any time.
You may also have seasonal employees and can increase or decrease the number of active users in the system in the admin portal. Talk about taking back the ownership of your business operation through scalability!
Change Can Be Hard, But Trust Xtel Communications to Set You Up for UCaaS Success!
Avoiding pitfalls and simplifying the adoption of your UCaaS platform is crucial to the rollout’s success. Build in feedback sessions and testing throughout the implementation, and this positive move to Xtel Communications will be something you rave about for years to come. Contact us today to learn more about how Xtel Communications can help you!
